BOOKING TERMS AND CONDITIONS
STANDARD POLICY
TOURING CARAVAN / MOTORHOMES
We strongly recommend that you take out insurance to cover your holiday as once you have booked you are liable for the full cost if you have to cancel.
We review every booking on an individual basis.
- We prefer that you re-arrange or postpone your booking.
- We will offer a refund if you have to cancel your holiday up to 28 days before arrival. (Administration charge of £10)
- We are happy to re-arrange any bookings up to 7 days before arrival if our availability allows or offer a credit for a future booking with no administration charge.
- If you do not show up on your booked arrival date then we will cancel your booking and retain the balance as a cancellation charge.
HOLIDAY HOMES
We strongly recommend that you take out insurance to cover your holiday as once you have booked you are liable for the full cost if you have to cancel.
- We are happy to re-arrange bookings up to 28 days before arrival if our availability allows or offer a credit note(valid for 12 months) for a future booking with no administration charge.
- If you cancel your booking up to 28 days before arrival you will lose your deposit.
- If you would like to re-arrange your booking once you have paid your final balance (final balance is due 28 days before arrival) we will try to re-let the accommodation. If we are able to do so, we will offer you a full credit of the amount you paid which can be used against a future holiday within the next 12 months.
Please speak to us as soon as you think you may have to cancel so we can work with you to get the best possible outcome.